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Friday, November 3 • 11:50am - 12:15pm
The Hard Things about the Hard Things - How to Go from 80% to 100% Customer Delight and Why It is Critical?: SaaS Summit

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Today, with customers spoilt for choices, ‘Customer Delight’ is a must-have for every successful business. Everyone loves the Zappos story and their vision to make every customer experience amazing. Getting there isn’t easy, and few succeed. On an exciting fireside chat with Naganand and Anshu Verma hear on how they are making Customer Delight work in their organizations.

Speakers
avatar for Naganand Doraswamy

Naganand Doraswamy

Managing Director and Founder, Ideaspring Capital
Naganand is a serial entrepreneur turned investor. After exiting his most recent start-up, he founded Ideaspring Capital to fund and actively support product innovation start-ups. He enjoys working with entrepreneurs who have the vision and passion to build products for the globa... Read More →
avatar for Anshu Verma

Anshu Verma

Distinguished Architect & Director, Intuit
Anshu Verma is the Chief Architect for QuickBooks Online (QBO), world’s no. 1 SaaS accounting solution for small business owners and accountants. He leads QBO’s technology, engineering capabilities/processes to transform it into a global platform that serves >2M+ paying customers across 140 countries, growing at... Read More →


Friday November 3, 2017 11:50am - 12:15pm
Aura 3 Vivanta by Taj, Yeshwantpur, Bengaluru, India

Attendees (60)